Shipping policy

Thank you for shopping with TwistLab™.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be extended during holidays, promotional periods, or unexpected circumstances.

We currently ship to multiple regions worldwide where our logistics partners operate.

Shipping availability may vary based on local regulations and carrier restrictions.

Estimated delivery times are:

Delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, or carrier delays.

Shipping rates are calculated during checkout and depend on:

Promotional free shipping offers may be available from time to time.

Once your order has shipped, you will receive a tracking number via email when available.

Tracking updates are provided by the shipping carrier and may take several days to appear.

International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

TwistLab™ is not responsible for customs-related delays.

If your package appears delayed or lost, please contact us.

We will work with the carrier to investigate and assist where possible.

Customers are responsible for providing accurate shipping information.

TwistLab™ is not responsible for orders delivered to incorrectly entered addresses.

Phone: +1 778 566-5299